we are here to help you
We have the answers to your questions whether you need to find out about your order or are just curious about how we do things on the back end.
Frequently Asked Questions
Are you still shipping orders?
Processing time hasn’t changed. We’ve been doing our best to ship items as fast as possible in the event that there may be shipping delays with USPS. For more information on our standard shipping practices, please visit our Shipping Policy page.
What measures are being taken?
Health and safety is number one!
Proper handwashing is done before preparing all orders. Gloves and a mask are worn while preparing all orders. Each order is prepared on a sanitized surface and all packaging is sanitized before shipping.
Where do I contact customer service?
You can contact customer service by sending an email to: email@example.com with details about what you may need help with. If you’re contacting about an order you placed, please include your order number. Please refer to our Customer Service page for hours of operation.
Can I checkout without using PayPal?
Absolutely! We process orders through PayPal, but you don’t need an account to complete your order! We accept Visa, Mastercard, Discover and American Express! If you don’t have a PayPal account and prefer to not checkout using PayPal, simply checkout with either one of the credit cards above to complete you payment.
Where can I find sales and coupon code information?
Sales and coupon codes are normally shared at the top of the page in the cart section as a friendly reminder or on our shop’s homepage. To stay in the loop with sales and promotions, follow us on Instagram as that is where we share all of our sales and promotions.
What do I do if I can’t redeem my Bow Bucks?
If you’re having an issue with redeeming your Bow Bucks points, please email us at firstname.lastname@example.org.
Where do I go to track my order?
All orders are shipped with a tracking number.
Can I order a custom length for a planner tail?
There are 3 sizes available at the moment that can work in most planners, but if you would like a different size, please send your measurements to us via email to email@example.com and add it in the Notes section during checkout. Please include your email address so that I can make sure you receive the correct measurement.
Do your digital stickers come with cut files?
Our sticker sheets come with 3 files. A PNG file, a PDF file and a PNG file that includes “stroke” lines around the images for easy tracing and cutting with your Silhouette or Cricut machine.
shipping & orders
Do you offer international shipping?
We do not offer international shipping at this time but plan to do so in the future.
Do you combine orders?
We do not combine orders at this time. Any orders shipped to the same address will be done so individually.
When will my order ship?
With most items, the processing time is as little as 1-2 days depending on the purchase date. Personalized item processing will vary, but no more than 5 days. Please refer to the product’s listing details for specific processing times.
What do I do if my order is lost or never arrives?
We ship to the entire U.S. Once the package is in transit, shipping delays and/or missing packages are out of our control. We understand that delays happen during transit and are willing to help track the package as long as the buyer contacts USPS first.
1. Check your shipping address to make sure the address is your correct and current address.
2. Contact USPS with your tracking number and ask them to perform a dropped off GPS trace. They can see a GPS track of where and when the package was delivered. They can be reached at 1-877-275-8777 or use the missing mail form: https://www.usps.com/help/missing-mail.htm
3. Check with your neighbors to make sure it wasn’t delivered to the wrong home or in an obscure part of your home like the porch that the postal person may have left the package.
Do you accept returns or exchanges?
We accept returns and issue refunds under certain circumstances. Please refer to our Returns & Refunds page for more information.